• William Hill App Customer Service Phone Number
• Open Williams Hill App
• William Hill App Customer Service Telephone Number

• CUSTOMER SERVICES. For any customer enquiries relating to online and mobile, please contact our Customer Service team via live chat or visit our help centre. Click here for more information. For enquiries relating to telephone or shop facilities please click on the link below: Betting shop customers.
• Please note, if you used a bar code to make deposits to our William Hill app prior to December 2020, you will need to generate a new bar code in our updated mobile app. Cash at our Sports Book Our retail locations are Prairie Meadows, Isle Casino Hotel Bettendorf, Isle Casino Hotel Waterloo, Lakeside Hotel Casino and Horseshoe Council Bluffs.

Deposit Methods

Bet £10 & get £30 in free bets. New online customers only, min £10 stake, win only, min odds 1/2, free bets paid as 3 X£10, 30 day expiry, free bet/payment method/player/country restrictions apply. 1 Join William Hill using promo code C30. 2 Bet £10 or more. Give William Hill customer service a call at 1 (855) 754-1200. Onyx Sports Book by William Hill is located on level 3 of Turtle Creek Casino. Kiosks are also available throughout the casino and at Leelanau Sands Casino. Join us for the best Happy Hour in Northern Michigan every Monday-Thursday from 4 PM - 7 PM!

How do I deposit money to my William Hill account?

William Hill accepts several payment methods for funding your account. Currently, we can accept Visa or MasterCard branded debit cards, eCheck by enrolling with VIP Preferred, online banking (powered by PayWithMyBank), PayPal, William Hill Prepaid Play+ Card, PayNearMe and cash at our Iowa retail sports books.

Are there limits to the amount I can deposit to my account?

There is a $20 minimum for digital deposits made to the William Hill Sports Account. The maximum deposit to your William Hill Sports Account depends on the source of your deposit. For deposits below our $20 digital limits, you need to make a cash deposit at one of our retail sports books. More information about transactions at our retail sports books are provided below.

Debit Cards

Can I save my debit card number on the William Hill app?

For your convenience, the William Hill app will save your debit card number and expiration date for future use. When you return to the cashier to deposit, you can just enter your CVV to reuse your preferred account. If you do not want your credit card number saved, just click on the trash can icon to remove the account. You can always re-enter the same card or a new card in the future.

Why was my debit card declined?

Be sure to check the billing address information you provided matches the information on file with your banking institution and the CVV is correct. If the information is accurate, your bank may not support the payment. Unfortunately, some major US banks, including Capital One and Bank of America, are currently declining transactions on regulated gaming websites.

Can I use my credit card to deposit?

We are not permitted to accept credit cards for deposits to fund your Iowa William Hill account.

William Hill Prepaid Play+ Card

The William Hill Prepaid Play+ Card is a prepaid account card you can use to fund your William Hill Sports account with online banking or PayPal account.

Once funded, the card can be used, quickly and easily, to transfer funds to the William Hill Sports Book. Once enrolled, the card can also be used to withdrawal winnings from your wagering account. The Play+ card can be used for purchases everywhere Discover is accepted or for cash withdrawals from ATM’s.

You can enroll by selecting the William Hill Prepaid Card from the Deposit Funds option. The application will pre-populate with your information. Once you have made your first deposit, a physical card will be mailed to your home.

eCheck by VIP Preferred

William Hill offers ACH/eCheck transactions through our payment partner VIP Preferred. Once you have enrolled on the William Hill app, you can deposit from your bank account up to your established limit. Transactions are credited to your William Hill account immediately but may take up to two business days to post to your account.

Online Banking

William Hill partners with PayWithMyBank to offer online banking. It is a convenient alternative to cards, which allows you to make or receive payments by signing into Online Banking without leaving the William Hill site. It's simple, secure and does not require registration. Your transaction is completed by accessing your account with your online banking ID and password. Your William Hill account will be funded immediately upon the completion of the transaction approval.

PayPal

William Hill offers deposits and withdrawals using a Personal or Premier account. PayPal can be used to fund your William Hill account from a verified bank account or existing PayPal balance. You must use the same PayPal account to add funds and to make withdrawals to your William Hill account.

PayNearMe

Cash deposits can also be made to your William Hill account at participating PayNearMe IA locations. By selecting PayNearMe in the cashier, the app will generate a bar code that can be printed or saved to your mobile device. Your personal barcode is reusable for future William Hill IA PayNearMe deposits. Present the bar code at the register with your cash deposit. The cashier will provide a receipt for the transaction with the value of the deposit. Be sure to check the receipt for accuracy at the register.

It takes about 15 minutes for the transaction to transmit the funds to your William Hill wagering account. There is a minimum deposit requirement of $20 per transaction and a maximum of $500 cumulative deposits per day.

Please note, if you used a bar code to make deposits to our William Hill app prior to December 2020, you will need to generate a new bar code in our updated mobile app.

Cash at our Sports Book

Our retail locations are Prairie Meadows, Isle Casino Hotel Bettendorf, Isle Casino Hotel Waterloo, Lakeside Hotel Casino and Horseshoe Council Bluffs. You will need a valid ID and your mobile phone to complete your deposit. Just bring your cash deposit to one of our sports book ticket windows. One of our ticket writers will locate your William Hill digital account and send a verification code, with the deposit amount and a passcode, to your mobile phone to authenticate the transaction. The ticket agent will validate the code to complete your transaction.

Click on the location above for additional information about directions and hours of operation for the William Hill Sports Books.

Digital Withdrawal Methods

Withdrawals can be processed on the William Hill app by eCheck using VIP Preferred, with an Online Banking transaction, PayPal or transferred to your William Hill Prepaid Play+ Card. All digital withdrawal transactions are subject to review. Your withdrawal request should be processed within 72 hours, but usually much quicker. William Hill may request additional documentation be provided for a withdrawal request to ensure customer security.

Details about each withdrawal method are provided below.

eCheck by VIP Preferred

VIP Preferred offers withdrawals directly to your bank account. This option is available even if you have not used this method to deposit, though your first request will require registration. Your account will be saved for subsequent transactions. There is a $20 minimum and a $5000 maximum withdrawal limit per transaction. VIP Preferred eCheck requests are processed daily but may take several days to be posted to your account by your bank.

Online Banking

Online Banking powered by PayWithMyBank can be used to withdrawal your funds directly to your bank account using you your online banking ID and password. No previous deposit with this funding type or registration is required. There is a $20 minimum and a $5000 maximum withdrawal limit per transaction. Withdrawal requests are processed daily and sent to our payment partner but may take up to seven business days to posted to your account by your bank.

PayPal

Once you have used your PayPal account to deposit with William Hill, you may also use the account for to withdraw funds. There is a $20 minimum and a $10,000 maximum withdrawal limit per transaction. All withdrawals are subject to review to ensure customer security.

William Hill Prepaid Play+ Card

You may transfer winnings to your William Hill Prepaid Play+ Card. There is a $20 minimum and a $5,000 maximum withdrawal limit per day. There are no fees for loading the William Hill Prepaid Play+ Card or for transferring the funds to or from the William Hill player account. There is no monthly fee to maintain this prepaid card. In addition to funding your William Hill account, your card can be used to withdrawal cash at participating ATMs and anywhere Discover is accepted. More information will be enclosed with your card.

Other Withdrawal Methods

You can make a cash withdrawal from one of our retail locations: Prairie Meadows, Isle Casino Hotel Bettendorf, Isle Casino Hotel Waterloo, Lakeside Hotel Casino and Horseshoe Council Bluffs. Just present your valid photo ID at one of the sports book windows and one of our ticket writers will locate your digital account. To verify the transaction, the ticket writer will send a message with the withdrawal amount and passcode to your mobile phone. The ticket agent will validate the code and pay out your withdrawal in cash. Click on the locations above for directions and hours of operation for the William Hill Sports Books.

If you are an out of state patron that deposited, but cannot wager, please contact our customer support team for options to return your funds.

How do I make a larger withdrawal?

Please contact the William Hill customer support team for additional options for larger withdrawals.

CUSTOMER SERVICES

For any customer enquiries relating to online and mobile, please contact our Customer Service team via live chat or visit our help centre. Click here for more information.

For enquiries relating to telephone or shop facilities please click on the link below:

Press Team - UK and Europe

For any media interviews, sponsorships and promotions, please contact our Press Office team.

Investors

For investor relations enquiries please contact our Investor Relations team.

For financial media enquiries, please contact Andrew Porter and Oliver Hughes at Brunswick Group.

Tel: +44 (0)20 7404 5959

Shareholders

For enquiries relating to personal shareholdings please contact the registrar:

Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
Tel: +44 (0) 870 703 0106

Public and industry stakeholders

For enquiries relating to government affairs and industry relationships, please contact Alison Cole in our Public Affairs team:
Tel: +44 (0)20 7612 3233

William Hill App Customer Service Phone Number

Careers / Human resources

If you are looking to work with us, please visit our Careers website.

For any HR related queries for our UK employees including reference requests please contact the GO2HR team on:

Email: GO2HR@williamhill.co.uk
Tel: 0345 600 2900

Procurement

For details about the procurement of goods or services please contact globalprocurement@williamhill.co.uk.

Property

If you would like to suggest a vacant property for our betting shop development, please contact our Property team:
Tel: +44 (0)20 8918 3602
Email: propertysuggestions@williamhill.co.uk

Open Williams Hill App

All other enquiries, please contact our head office:

William Hill App Customer Service Telephone Number

1 Bedford Avenue
London
WC1B 3AU
Tel: +44 (0)20 7612 3000